Request a Blazing Service™ Preview

Would you like to review Blazing Service up close? We are happy to arrange arrange an electronic preview of any two Blazing Service modules you request. Learn more about each Blazing Service module. Just complete the Preview Materials Request form and we will email you a link to download an electronic preview of these materials.

The Electronic Preview will consist of the following materials:

  • Facilitator's Guide for the module (an excerpt of approximately 10 - 12 pages from the facilitator's guide)
  • The complete Participant Workbook for the module
  • Facilitator's PowerPoint slides for the module

These preview materials do not include access to the web-based reinforcement tools (Blazing Service At Work™, Blazing Coach™) nor web-based measurement and tracking tool (Blazing Administrator™) for this program. For more information about this program or for a web demonstration of the online reinforcement and measurement tools, email, call toll-free 877-517-5271 or complete the Preview Materials Request form.

Select the modules you would like to preview from the list of Blazing Service modules. You must complete the Preview Materials Request from in its entirety and check "I accept" to the agreement of limited use provision in order for your request to be processed.

Our Underlying Philosophy
In developing Blazing Service, our approach to training maximizes learning and retention by:
  • Engaging people mentally, visually, kinesthetically, and emotionally
  • Making learning fun
  • Combining e-learning with classroom learning
  • Helping learners interact with their peers
  • Increasing knowledge retention by planned follow-up activities
  • Using tightly focused, short sessions
Contact Us
For more information, email
or call toll-free
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Blazing Service™ Module Descriptions
Back to Blazing Service™ Overview

Part I
Module 1: Blazing the Service Path
  • Identify your personal service style and quality
  • Describe the blazing customer experience
  • Avoid the smoldering customer experience
Module 2: Thinking Like Your Customer
  • Internalize your organization’s customer service markers
  • Manage the customer’s expectations and experience
  • Engage customer loyalty with Blazing Service
Module 3: Winning Customer Hearts and Minds
  • Provide appropriate empathy to customers
  • Recognize customer types and needs
  • Apply the seven behaviors that engage customers

Part II

Module 4: Solving Customer Problems
  • “Own” the problem and the solution
  • Apply a 5-step model to resolve customer issues
  • Give options to engage customer satisfaction
Module 5: Handling the Heat
  • Defuse customer anger
  • Manage your emotions in the face of unreasonable demands
  • Transform heated emotions to resolved problems
Module 6: Fixing the Systems
  • Identify system issues that require attention
  • Communicate issues without blame or judgment
  • Recommend service enhancements